Privacy Policy
1. Who We Are
This Privacy Policy explains how Ms Vittoria Dalla Fiore, trading as Loquemea ("Loquemea", "we", "us" or "our"), collects, uses and protects your personal data when you visit our website and social media channels, buy our products, book tutoring lessons (offered under the Loquemea name) or use our web design services (together, the "Services"). For the purposes of data protection law, we are the "data controller" of your personal data. Contact: loquemea@gmail.com | http://www.loquemea.com
2. Data We Collect
Depending on how you interact with us, we may collect:
- Identity and contact data: name, email address, phone number, billing address, business name.
- Order and payment data: products or services purchased, invoices, transaction references. Card details are handled by our payment providers and are not stored by us.
- Tutoring data: language level, learning goals, lesson schedule and notes, and the contact details of a parent or guardian if the student is a minor.
- Web design project data: business information, content, images, logos, domain and hosting details you provide for your project.
- Communications: messages, emails and enquiries you send us, including through forms or social media.
Technical data:
- IP address, browser type, device information, pages visited and time spent, collected through cookies and similar technologies.
- Marketing preferences: whether you have subscribed to or opted out of our newsletters or promotions.
We do not intentionally collect sensitive categories of personal data. Please do not send us such data unless it is necessary for your project.
3. How We Use Your Data and Our Legal Basis
4. Cookies and Similar Technologies (Cookie Policy)
Our website may use cookies and similar technologies to make the site work, remember your preferences, understand how visitors use it and, where you agree, support marketing. You can manage or withdraw your cookie consent at any time through our cookie banner or settings, and you can also control cookies in your browser. More detail is available in our Cookie Policy link above.
5. Social Media
We operate pages on social platforms such as Instagram, Facebook and TikTok. When you interact with us there, the platform processes your data under its own privacy policy and may share some information with us (for example, statistics about our page). We encourage you to read those policies. Messages you send us on social media may be used to respond to you.
6. Who We Share Your Data With
We do not sell your personal data. We share it only where necessary with:
- Service providers that help us run our business, such as website hosting, payment processors, email and newsletter tools, video-call platforms for lessons, scheduling and cloud storage tools, and analytics providers.
- Professional advisers such as accountants, lawyers and tax advisers.
- Authorities where required by law or to protect our legal rights.
- Business successors if our business is sold or reorganised, in which case your data would remain protected under this policy.
These providers may only process your data on our instructions and under appropriate data protection safeguards.
7. International Transfers
Some of our providers may be located outside your country or outside the European Economic Area. Where that happens, we take steps to ensure your data remains protected, for example by relying on an adequacy decision, Standard Contractual Clauses or other lawful transfer mechanisms.
8. How Long We Keep Your Data
We keep personal data only as long as needed for the purposes described above:
- Customer and invoice records: for the period required by tax and accounting law (5 years).
- Tutoring records: for the duration of the lessons and up to 12 months afterwards.
- Web design project files: for the duration of the project and up to 12 months after completion, unless we agree on ongoing maintenance.
- Marketing data: until you unsubscribe or withdraw consent.
- Enquiries: for up to 3 months after our last contact.
After these periods we delete or anonymise your data.
9. Data Security
We use reasonable technical and organisational measures to protect your data against loss, misuse and unauthorised access, including access controls and secure connections. No system is completely secure, so we cannot guarantee absolute security. If a data breach affects your rights, we will notify you and the relevant authority where the law requires.
10. Your Rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you;
- Rectify inaccurate or incomplete data;
- Erase your data ("right to be forgotten") in certain circumstances;
- Restrict or object to our processing;
- Data portability, meaning receive your data in a structured, commonly used format;
- Withdraw consent at any time, without affecting earlier processing;
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email us at loquemea@gmail.com. We may need to verify your identity, and we will respond within the time limits set by law (generally one month).
11. Marketing Communications
We will only send you marketing emails if you have opted in, or where the law otherwise allows. You can unsubscribe at any time using the link in any message or by contacting us.
12. Children's Privacy
Our Services are not directed at children under [16] without parental involvement. Tutoring for minors must be arranged by a parent or legal guardian, and we collect only the data needed to deliver lessons. If you believe a child has provided us data without appropriate consent, please contact us and we will delete it.
13. Third-Party Links
Our website may link to external sites. We are not responsible for their privacy practices, and we recommend reading their policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the "last updated" date. Where changes are significant, we will let you know by reasonable means.
15. Contact and Complaints
If you have questions about this policy or how we handle your data, contact us at: Loquemea Email: loquemea@gmail.com Website: http://www.loquemea.com You also have the right to complain to the Spanish data protection supervisory authority: http://www.aedp.es.